Customer Service Representative
Company: Robert Half
Location: Rowland Heights
Posted on: February 18, 2026
|
|
|
Job Description:
Job Description Job Description We are looking for an attentive
and resourceful Customer Service Representative to join our team in
City of Industry, California. In this Contract to permanent
position, you will play a vital role in ensuring client
satisfaction by addressing inquiries, resolving issues, and
maintaining positive relationships. If you thrive in a fast-paced
environment and enjoy providing exceptional service, we encourage
you to apply. Responsibilities: • Respond to customer inquiries via
phone and email with professionalism and clarity. • Assist in
resolving customer concerns and escalating issues when necessary. •
Support the collections process, with training provided as needed.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with team members to improve service delivery and
meet customer needs. • Ensure timely follow-up on pending customer
requests. • Communicate effectively with clients to provide updates
and necessary information. • Contribute to a positive team
environment by sharing insights and feedback. • Uphold company
standards and policies in all interactions.• Minimum of 1-2 years
of experience in customer service or a related field. • Strong
communication skills, both verbal and written. • Proficiency in
handling customer inquiries via phone and email. • Ability to learn
and assist with collections processes. • Bilingual in Chinese is
preferred but not required. • Detail-oriented with the ability to
manage multiple tasks simultaneously. • Familiarity with call
center operations is a plus. • Ability to work independently and as
part of a team.
Keywords: Robert Half, Palmdale , Customer Service Representative, Customer Service & Call Center , Rowland Heights, California
