Clinical Case Manager

Company: The People Concern
Location: Los Angeles
Posted on: June 1, 2025

Job Description:

Role: Clinical Case Manager
Reports to: Program Manager
Program: 1603- Housing Retention
Department: Permanent Housing
Location: Burbank Blvd. Senior Housing - 14536 Burbank Blvd. Sherman Oaks, CA 91411
Setting: 100% Onsite
Schedule: Monday - Friday, 8:00am - 4:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1





Job Description Summary:
As part of a multi-disciplinary team, the Clinical Case Manager will provide field-based and site-based clinical services with clients to help remove barriers to housing placement and retain permanent housing. The Clinical Case Manager's primary responsibilities are to comprehensively assess initial and ongoing individual needs, build rapport and sustain therapeutic engagement, while implementing interventions guided by functional needs assessments and treatment goal plans. Clinical Case Managers utilize clinical knowledge and skills to create interventions that target growth in coping skills and other life-skills learning. Through the use of evidence based practices such as harm reduction, housing first, and trauma-informed care, Clinical Case Managers support housing stability, medical and mental health wellness, and community integration.

Job Description Essential Duties and Responsibilities:

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• Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity).
  
  
• Develop relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health.
  
  
• Provide crisis assessment and intervention.
  
  
• Facilitate life skills and coping skills groups for Clients, as indicated.
  
  
• Contribute clinical insight during weekly team case conferencing.
  
  
• Meet regularly with clinical supervisor and attend weekly group supervision in order to obtain hours towards licensure. Supervision is provided at no cost to employee.
  
• Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients' treatment team.
  
• Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries.
  
• Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.
  
• Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
  
• Complete assessment of mental health symptoms and diagnoses to guide mental health service linkage.
  
• Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
  
• Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.
  
• Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.
  
  
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
  
  
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
  
  
• Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.
  
  
• Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
  
  
• Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
  
  
• Communicate effectively with property managers and other third party partners.
  
  
• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.
  
  
• Adapt workload as directed by supervisor in response to funder expectations.
  
  
• Other duties, as assigned.
  
  
  Job Description Qualifications:
  
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  • Master's degree in a mental health field.
    
  • Registered with the California Board of Behavioral Sciences or ability to do so within the first 6 months of employment.
    
  • Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record.
    
  • Willing and able to transport Clients in your personal vehicle.
    
  • Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.
    
    
    Job Description Preferred Qualifications:
    
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    • Experience working with homeless individuals, those living with mental illness and/or substance addictions, preferred.
      
    • Demonstrated knowledge of case management preferred.
      
      
      Job Description Work Environment:
      
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      • Combination of field and office environment
        
      • Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
        
      • On occasion walk or drive to different local sites
        
      • Will necessitate working in busy and loud environments
        
      • Will be exposed to elements like cold, heat, dust, noise and odor
        
      • May need to bend, stoop, twist, and sit throughout the day
        
        
        
        EXPECTED BEHAVIORS OF ALL STAFF
        
        
        
      • Act as a role model
        
      • Demonstrate a sense of responsibility
        
      • Continuously learn and improve
        
      • Acknowledge your own areas of improvement
        
      • Hear and provide honest, specific and direct feedback
        
      • Create an environment where everyone is welcomed valued and respected
        
      • Collaborate
        
        
        Equal Opportunity Employer
        The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
        About the People Concern
        The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
        
        With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
        
        The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
        Benefits & Perks
        
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        • Medical Insurance
          
        • Vision Insurance
          
        • Dental Insurance
          
        • Retirement Planning (403b) & Matching
          
        • Paid Holidays
          
        • Paid Vacation Days
          
        • Paid Sick Days
          
        • Employee Assistance Plans (EAP)
          
        • TELUS Health
          
        • Flexible Spending Account (FSA)
          
        • Basic Life / Accidental Death & Dismemberment (AD&D)
          
        • Voluntary Short- and Long-Term Disability
          
        • Voluntary Pet Insurance
          
        • Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
          
        • The People Concern University & Certificates
          
        • Corporate Discounts
          
          
          

Keywords: The People Concern, Palmdale , Clinical Case Manager, Executive , Los Angeles, California