Provider Liaison-Bilingual (English/Spanish)

Company: Child Care Resource Center
Location: Palmdale
Posted on: May 3, 2021

Job Description:

Essential Duties & Responsibilities

Within the team structure, provides support to providers and other departments to ensure providers are in compliance with county and state guidelines which include the following responsibilities:

• Receive and process documentation to determine provider eligibility for subsidized child care programs. Review documentation for accuracy and approve or deny within a specified time frame. Follow up with providers for missing or incomplete documentation. 20%
• Serve as the primary customer contact for their assigned caseload. 10%
• Maintain knowledge of the databases such as NoHo CARE, R&R NoHo, Laserfiche, Provider Portal, Connect, and IRS TIN matching to ensure compliance and accurate monthly reports such as the ISD Zip codes, QRIS, and Red Flag reports. 10%
• Process Trustline applications and letters to maintain compliance with county and state guidelines. 10%
• Data enter provider non-operational days, days/hours of operation, and absence policies accurately in our databases to ensure accuracy of payments. 10%
• Directly research customer concerns and make independent decisions to ensure issues are resolved and/or forwarded to the appropriate department for resolution in a timely manner. 10%
• Register providers for pay cards or direct deposit to ensure electronic child care payments. 10%
• Serve as the primary contact by supporting providers via walk-in, phone, and email and ensuring all activities are logged in NoHo. 10%
• Follow up with providers regarding non-submission of attendance documents. 10%

These duties include tasks that are required, but currently comprise of less than 5% of the daily workflow for this job:

• Participate in departmental, agency and professional meetings and work groups, as assigned.
• Coordinate with Case Management department to ensure quality of services for families and child care providers.
• Provide work coverage as requested.
• Make recommendations for corrective action(s) and/or changes in procedures. Provide technical assistance as necessary.
• Provide reports that analyze nature of complaints, problems, and issues in order to identify trends in the source, frequency, nature, type, impact, and solutions.
• Ability to honor social, cultural, and ethnic diversities of those you come in contact with.
• Attend/participate in Trainings.
• Submit reports as assigned.
• All other duties that may be required, as part of the essential functions of the job, as assigned.

Job Specifications

• Excellent verbal and written communication skills; ability to successfully interface with others.
• Excellent organizational skills; knowledge of general office procedures.
• Ability to be flexible and innovative as the needs of the program change.
• Able to meet deadlines and produce accurate work on a consistent basis.
• Excellent computer experience in Access, Word, Excel and/or other Microsoft Windows based applications desired.
• Strong interpersonal skills; the ability to honor confidentiality, and work sensitively with participating providers.
• Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public; work as part of a team and collaborate with colleagues; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
• Ability to converse, write in Spanish and translate Spanish/English preferred but not required.
• Ability to work a non-traditional work schedule including evenings.
• Ability to maintain all assigned workflow and a high level of customer satisfaction in a fast paced working environment.

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Click here to learn more about CCRC!

Click here to apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Keywords: Child Care Resource Center, Palmdale , Provider Liaison-Bilingual (English/Spanish), Other , Palmdale, California